FREQUENTLY ASKED QUESTIONS

QUESTIONS ABOUT MASSAGE

What is the difference between Relaxation, Therapeutic, and Prescriptive massage?
What is maintenance massage?
What is the difference between a client and a patient?

What does LMT mean? What's with the MA and MM numbers by the therapists names?

Why can't massage therapists write a prescription?

Does massage hurt?

Do I have to completely undress in order to receive a massage?

ABOUT 12TH AVENUE MASSAGE THERAPY GROUP

What is Vagaro?
Why do I need to give you my credit card number?
What payments do you accept?
Do you accept tips?
Why are so many of the reviews for Bruce Common?




What is the difference between relaxation, therapeutic, and prescriptive massage?

Focus and intent. With relaxation massage the focus is broad to include all the major muscle groups and the intent is to calm and sooth. With therapeutic massage the focus is specific and the intent is to reduce pain and stiffness.  Prescriptive massage is simply massage prescribed by a doctor for a diagnosis which is medically necessary and involves your insurance company. Some call this service medical massage.

Remember this:

Are you stressed? Then you probably need a Relaxation Massage.
Are you in pain? Then you probably need a Therapeutic Massage.
Do you have a prescription from a Doctor for Massage? Then you might need a prescriptive massage.

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What is maintenance massage?

This is a routine, pre-scheduled therapeutic massage treatment for the purpose of treating chronic muscle pain, maintaining one's range of motion, and overall circulation. It's a muscular tune-up.

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What is the difference between a client and a patient?

A client is that person who pays for our services with cash, check or a credit card. Typically, it is someone who is receiving maintenance massage or relaxation massage not prescribed by a doctor.

A patient
 is someone who is under the care of a doctor and is here to receive prescriptive massage therapy. Payment for services is shared with or totally covered by your insurance plan.

 

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I see LMT behind all the therapists names, what does this mean? What's with the MA and MM numbers?

LMT stands for Licensed Massage Therapist. The MM and MA numbers are our establishment and Massage licenses. Do you want to learn more about what is involved in earning and keeping our licenses current?
Find out more »

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Why can't Massage Therapists write a prescription?

LMT's do not diagnosis. Only a doctor can do that. We recognize the limitations and scope of our services. However, we can assess your posture and communicate valuable information about muscle imbalances and constrictions, which are often keys to successful progress in your muscle rehabilitation and pain management.

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Does massage hurt?

Therapeutic massage can test your pain threshold, so know from the start that you are in charge of the pressure and intensity.

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Do I have to completely undress in order to receive a massage?

NO! This is one of the biggest misconceptions of massage!
There are many massage techniques which do not require disrobing. We encourage you to undress to your comfort level. Successful therapy cannot take place if the recipient is uncomfortable.

It is true that there are some massage techniques such as effleurage and petrissage which require hand to skin contact. However, there are many techniques that a trained LMT can use which work through a clients clothing. For example, compression, traction, rocking, and friction.

You can choose to disrobe completely, wear your underwear, or wear your clothing...Massage Therapists go through training to learn to properly drape (cover patient with a sheet) during a massage.

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What is Vagaro?

Vagaro is an online booking system that allows us to offer scheduling from your computer and mobile devices.
Read more about Vagaro here »

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Why do I need to give you my credit card number?

Our therapists work by appointment. In order to reserve your appointment we require a credit card on file. Your number is not stored on our computers and once entered, no one in our office has access to the number or CVV code. Your credit card will only be charged if you late-cancel or don't show up for your appointment. You do not have to use this credit card to pay for your session.

Read more about how we keep your information is safe »

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What payments do you accept?

We accept Mastercard, Visa, American Express and Discover.

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Do I have to leave a tip?

Tips are never expected, but always appreciated! All of our therapists keep their own tips.

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Why are so many of the reviews for Bruce Common?

Bruce is the founder and owner of 12th Avenue Massage Therapy Group. He has been in business since 1992. The original business set-up was Bruce running his practice and renting space to other Massage Therapists who ran their own practice. Over the years, Bruce's business became so busy that he was unable to see everyone who called for an appointment. He now hires independent massage therapists to help take care of those who calls our office or book online. The therapists that are hired are talented and meet Bruce's high standards. He knows all of 12th Avenue's customers will be taken care of. This new business plan has only been in place since mid 2013, whick is why there are not yet many reviews for other therapists. We welcome reviews for all therapists at 12th Avenue Massage Therapy Group.
Read more about our reviews here >


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